Designing Interfaces for Complex Healthcare Workflows
Health Care Contract Admin SaaS
Customer
9 Month
Duration
Experience Designer
Role
Freelance
Context
German
Language
Objective
To support the continuous development and refinement of an internal software platform used by physicians and administrators in a complex, regulated healthcare environment. The goal was to enhance the user experience and visual consistency of core modules while aligning with pre-existing design systems.
Learning Path
UI design of new and existing modules (e.g. team and contract management, account data, authorization flows)
Translation of UX flows and wireframes into high-fidelity UI designs
Establishing a unified visual language through UI guidelines and moodboards
Collaboration with UX researchers on usability testing and user interviews
Ongoing UI consulting for workshops, feature planning, and development alignment
Regular communication with internal stakeholders and development teams
Designing for a highly specialized, regulated B2B environment with complex user roles and workflows
Working within a predefined design system, requiring thoughtful integration rather than reinvention
Translating abstract healthcare processes into clear, accessible user interfaces
Balancing consistency, clarity, and system constraints in interface design
Navigating multi-stakeholder input across design, tech and operations in a legacy-heavy setting
Delivered a series of fully designed UI modules for the internal management of teams, accounts, and authorization processes
Improved visual clarity and usability in key user journeys
Contributed to the long-term design evolution of a healthcare product that supports medical professionals in their daily work
Fostered collaboration between product, UX and development through clear documentation, visual standards, and iterative design handoffs
